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SAP C-C4H510-21 exam is ideal for professionals who work in the field of customer service, as it focuses on the various aspects of SAP Service Cloud, such as service ticket management, knowledge base management, and service level agreement management. C-C4H510-21 exam also covers topics related to integration, data migration, and reporting. Candidates who pass the exam are considered to have a strong understanding of SAP Service Cloud and are well-equipped to implement and manage Service Cloud solutions.

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SAP Certified Application Associate – SAP Service Cloud 2111 Sample Questions (Q28-Q33):

NEW QUESTION # 28
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?

  • A. One time. no condition, time and counter based
  • B. One time, fixed
  • C. Absolute, counter based
  • D. One time, time and counter based

Answer: A


NEW QUESTION # 29
Which option do you have to mark a field as mandatory?

  • A. Maintenance of access restrictions in the business role
  • B. Disable personalization settings
  • C. Use Key user tool adaptation
  • D. Page layout configuration

Answer: C


NEW QUESTION # 30
Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?

  • A. Do you want to support e-mail channels for corporate accounts?
  • B. Do you want to download an add-in for Microsoft Outlook?
  • C. Do you want to enable agents to respond to tickets using an external e-mail client?
  • D. Do you want to enable internal memos for tickets?

Answer: A


NEW QUESTION # 31
Question 33: In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?

  • A. The ticket is escalated.
  • B. The warranty is expired.
  • C. The registered product has no installed base assignment.
  • D. The warranty is set to active.

Answer: C


NEW QUESTION # 32
Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.

  • A. You can access data base and check raw data in tables.
  • B. You can use a console to write SQL statements.
  • C. You can save report views and make them available to users.
  • D. You can add custom fields in data sources and reports.

Answer: C,D


NEW QUESTION # 33
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