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NEW QUESTION 27
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
Your company provides clients with Dynamics 365 for Customer Service Voice of the Customer employee satisfaction surveys. The company has a standardized set of survey questions named Satisfaction Survey.
You need to customize the survey for each client.
Solution: Clone the satisfaction survey and customize the questions.
Does the solution meet the goal?
- A. No
- B. Yes
Answer: B
Explanation:
Section: Topic 4, Configure Voice of the Customer
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/design-basic- survey#clone-or-import-an-existing-survey
NEW QUESTION 28
A company enables custom context variables on a chat widget.
Users report that the context variables are not being populated on new chats.
You need to troubleshoot the issue by querying the event listeners.
Which listener is required to be running?
- A. startProactiveChat
- B. initializeNewConversation
- C. getContextProvider
- D. startChat
- E. setContextProvider
Answer: C
NEW QUESTION 29
You have two sites.
You need to ensure that all of the resources for a scheduling activity are from the same site.
What should you use?
- A. a field security profile
- B. a service level agreement (SLA)
- C. a selection rule
- D. a resource group
Answer: C
NEW QUESTION 30
You are configuring a queue in Omnichannel for Customer Service for a call center.
You need to complete the queue configuration using the minimal number of actions.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Configure the mailbox for the queue
- B. Enable the queue for auto work distribution
- C. Set the record creation and update rules for the queue
- D. Set the queue priority for the queue
Answer: B,D
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/queues-omnichannel
NEW QUESTION 31
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