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SAP Certified Application Associate – SAP Service Cloud 2111 Sample Questions (Q108-Q113):

NEW QUESTION # 108
What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.

  • A. Incidents
  • B. Employees
  • C. Territories
  • D. Service agents

Answer: A,C


NEW QUESTION # 109
What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.

  • A. Use e-malis as a response to a ticket.
  • B. Add a reference to an account.
  • C. Add an account team member.
  • D. Add a reference to a service contract.

Answer: A,B


NEW QUESTION # 110
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.

  • A. Interactive dashboards
  • B. Web service message monitoring
  • C. Custom reports
  • D. Standard reports
  • E. Inner join data sources

Answer: B,C,D


NEW QUESTION # 111
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

  • A. Data Workbench
  • B. Online Maintenance
  • C. Workflow With Action Account Creation
  • D. Mass Change Account Data

Answer: A,B


NEW QUESTION # 112
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

  • A. Create a workflow rule.
  • B. Maintain the fine-tuning activity for contracts.
  • C. Select the relevant scoping question.
  • D. Maintain the fine-tuning activity for date profiles.

Answer: A


NEW QUESTION # 113
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