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Implementing Cisco Contact Center Enterprise Chat and Email sure pass guide & 500-445 pdf study torrent

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Cisco Implementing Cisco Contact Center Enterprise Chat and Email Sample Questions (Q17-Q22):

NEW QUESTION # 17
What are three steps in a chat process flow? (Choose three.)

  • A. The application server displays the chat to the agent with a notification.
  • B. The agent selects chat in the gadget.
  • C. The customer initiates a chat and hits Chat Entry Point (EP).
  • D. EAAS Instances sends NEW_TASK message to MR PIM.
  • E. The application server checks Chat EP configuration.
  • F. EAAS notifies EAMS of DO_THIS_WITH_TASK.

Answer: B,C,E


NEW QUESTION # 18
What are three steps in a chat process flow? (Choose three.)

  • A. The application server displays the chat to the agent with a notification.
  • B. The application server checks Chat EP configuration.
  • C. The agent selects chat in the gadget.
  • D. The customer initiates a chat and hits Chat Entry Point (EP).
  • E. EAAS Instances sends NEW_TASK message to MR PIM.
  • F. EAAS notifies EAMS of DO_THIS_WITH_TASK.

Answer: A,C,D

Explanation:
These are three steps in a chat process flow. A: The agent selects chat in the gadget to initiate a chat session. C: Once the chat session is established, the application server will display the chat to the agent and send a notification to the agent that a new chat has arrived. D: The customer initiates the chat by clicking on the chat button or link and hitting the Chat Entry Point (EP) on the website.


NEW QUESTION # 19
Which product allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed?

  • A. Call variable on email/chat gadget
  • B. Dynamic Run Application Script Request
  • C. Dynamic Expected Wait Time Variable
  • D. Dynamic Expanded Call Context Variable

Answer: C

Explanation:
Dynamic Expected Wait Time Variable is a product that allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed. It allows for the display of expected wait times, wait position, and wait time updates based on the current call volume. This helps to provide customers with a better experience by keeping them informed of their wait times and wait position.


NEW QUESTION # 20
Which four tools should be taken into consideration for Troubleshooting ECE issues? (Choose four.)

  • A. Service Activity Monitor
  • B. Activity Audit
  • C. Service Instance Monitor
  • D. ECE Agent toolkit Monitor
  • E. Service Process Monitor
  • F. Router Email and Chat Viewer
  • G. ECE LiteAgent
  • H. Cisco Email and Chat Analyzer

Answer: A,B,F,G


NEW QUESTION # 21
Which LDAP URL allows configuration in the properties pane under SSO configuration?

  • A. Ldap://idap_server:3268
  • B. Ldap://idap_server:3269
  • C. Ldap://idap_server:443
  • D. Ldap://idap_server:80

Answer: A

Explanation:
It is the URL used to connect to the LDAP server for authentication during the Single Sign-On (SSO) process. It is a standard URL format that specifies the protocol (ldap), the server name (idap_server) and the port number (3268) used to connect to the LDAP server.


NEW QUESTION # 22
......

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