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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q64-Q69):

NEW QUESTION # 64
You are a Dynamics 365 Field Service Administrator Your organization wants to use Incident Types with Work Orders.
You need to create and configure Incident Types based on the provided scenarios.
Which Incident Type feature should you use with each scenario? To answer, drag the appropriate Incident Type feature to the appropriate scenario. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE:Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 65
You are a Dynamics 365 for Field Service administrator for a construction company.
You need to schedule a work order for a group of resources that will work together for a set number of days, week, or months.
How should you achieve the goal without scheduling the same requirements multiple times manually by using the schedule board (or with the schedule assistant)?

  • A. Use Universal Resource Scheduling
  • B. Use Facility Scheduling
  • C. Use Multi-Resource Scheduling
  • D. Use Resource Crew Scheduling

Answer: C

Explanation:
Section: Schedule and dispatch work orders
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/multi-resource-scheduling-requirement-groups


NEW QUESTION # 66
You install the Woodford solution and begin setting up the mobile application. You need to import the Field Service project.
Which three components must you define? Each correct answer presents part of the solution.

  • A. resources
  • B. password policies
  • C. priority
  • D. project name
  • E. security roles

Answer: C,D,E

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/install-the- mobile-app#step-2-import-the-field-service-mobile-project-template-into-the-woodford-solution


NEW QUESTION # 67
You create a complex agreement and booking that includes service tasks and services. You need to use the existing agreement as the basis for future agreements.
Which two actions should you perform? Each correct answer presents part of the solution.

  • A. Export the agreement and booking records to Microsoft Excel. Modify the information and import the file to create new agreement.
  • B. Create a booking setup. Define an incident type for the booking setup.
  • C. Elevate the agreement to an agreement template. Use the template to create new agreements of this type.
  • D. In the existing agreement, click Copy Agreement. Specify the new customer information and click OK.

Answer: B,D


NEW QUESTION # 68
You are entering products and services into Dynamics 365 CE Field Services.
You need to ensure that your field technicians can use the products when completing work orders.
Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.

  • A. Inventory
  • B. Service
  • C. Non Inventory
  • D. Product

Answer: A,B

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create- product-or-service


NEW QUESTION # 69
......

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