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NEW QUESTION 52
What does Precision Routing use to determine if an agent is part of its pool?

  • A. Skills
  • B. Attributes
  • C. Expressions
  • D. Teams

Answer: D

 

NEW QUESTION 53
When is the IVR leg established in a CCE Call Flow?

  • A. when the Ingress Gateway delivers a SIP invite message to the CVP server
  • B. when CVP establishes an HTTP link with theVVB(or IOS VXML Gateway)
  • C. when CVP establishes an HTTP link with the Media Server
  • D. when CVP establishes an HTTP link with the VXML Server

Answer: D

 

NEW QUESTION 54
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)

  • A. Skill-groups
  • B. Workflows
  • C. Routing Layouts
  • D. Reason Codes
  • E. Routing scripts

Answer: B,E

 

NEW QUESTION 55
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)

  • A. Configure Business Hours under Organizational Setup > Business hours under CCE Admin
  • B. Configure set variable in ICM script editor
  • C. Use the expression BusinessHourStatus.<Calendar Name> . BusinessHours in the IF node.
  • D. Configure Business Hours under Organizational Setup > Departments under CCE Admin
  • E. Configure an IF node in ICM script editor

Answer: A,C

 

NEW QUESTION 56
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

  • A. Security Configuration Designer
  • B. Report Definition Designer
  • C. Report Designer
  • D. Security Administrator
  • E. Dashboard Administrator

Answer: B,D

 

NEW QUESTION 57
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