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NEW QUESTION 39
Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?
- A. Service level management
- B. Service desk
- C. Continual improvement
- D. Change enablement
Answer: A
Explanation:
The service level management practice defines, documents and manages the service levels of all the services and products. Service level management should provide the end to end visibility of all the organizational services. Service level management has to establish and provide the service views with service level target ensure meeting defined service levels by collecting, analyzing, storing and reporting all the defined target metrics of the services regularly (periodically) perform the service reviews and ensure the services meet the organization's needs continuously identify, capture, review & report the issues related to services, its performance against the defined service targets.
Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/itil-management-practices-processes
NEW QUESTION 40
What is an event?
- A. Cause of one or more incidents
- B. Any change of state that has significance for the management of a service or other configuration item
- C. The addition, modification, or removal of anything that could have a direct or indirect effect on services
- D. An unplanned interruption to a service or reduction in the quality of a service
Answer: B
NEW QUESTION 41
Which guiding principle discourages 'silo activity'?
- A. Focus on value
- B. Keep it simple and practical
- C. Start where you are
- D. Collaborate and promote visibility
Answer: D
NEW QUESTION 42
How should automation be implemented?
- A. By replacing human intervention wherever possible
- B. By initially concentrating on the most complex tasks
- C. By replacing the existing tools first
- D. By optimizing as much as possible first
Answer: A
NEW QUESTION 43
......
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