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Download Avaya Oceana® Solution Support Exam Exam Dumps
NEW QUESTION 45
Which two steps must be completed before restoring the backup of the Avaya Oceana solution?
(Choose two.)
- A. Ensure that the UCA Store Service is not installed on the Avaya Oceana Cluster 1.
- B. Uninstall the UCA Store Service, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
- C. Ensure that the UCA Store Service is installed on the Avaya Oceana Cluster 1.
- D. Uninstall UCA Store Service, then restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
Answer: A,D
NEW QUESTION 46
An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?
- A. The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.
- B. The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.
- C. The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.
- D. The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.
Answer: B
NEW QUESTION 47
A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?
- A. /var/log/Avaya/servlces/ContactCentefService/ContactCenterService.log
- B. /var/log/Avaya/services/UCAStoreService/UCAStoteServlce.log
- C. /var/log/Avaya/dcm/pu/CSCService/CSCService.log
- D. /var/log/Avaya/dcm/pu/UnlfiedAgentController/ua-bpm-pu.log
Answer: A
NEW QUESTION 48
When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)
- A. Call Ref ID
- B. Call ID
- C. Context ID
- D. UCID
- E. Session ID
Answer: C,D
NEW QUESTION 49
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