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Download Certified Implementation Specialist - IT Service Management Exam Dumps
NEW QUESTION 31
Which of the following are available Topic Blocks for ITSM Virtual Agent? Select 3 Answers from the below options
- A. Create Incident
- B. Create Change
- C. Search Catalog Item
- D. Request Catalog
- E. Create Problem
Answer: A,C,D
NEW QUESTION 32
The "Assigned to me" button will validate if the current user is a member of the Assignment Group.
- A. True
- B. False
Answer: B
Explanation:
Explanation
No such validation is done in the OOTB implementation.
NEW QUESTION 33
When the Change Management - Risk Management plugin is enabled, which of
- A. Risk will be set to the average Risk value evaluated by the Risk Calculator and Risk Assessment
- B. Risk will be set to the highest Risk value evaluated by the Risk Calculator and Risk Assessment
- C. Risk will be set to the lowest Risk value evaluated by the Risk Calculator and Risk Assessment
- D. the following statements reflects how the Risk of a Change Request will be set?
Answer: B
Explanation:
Explanation
The Change Management - Risk Assessment plugin adds an additional factor to be used when calculating risk. Risk assessment surveys may be defined based on type of change or other condition. Then, users may click Fill Out Risk Assessment and complete the survey questions.
Responses are scored and t he overall score is matched against thresholds to calculate risk.
When the Calculate Risk UI Action is triggered, Risk Conditions are evaluated in order and the highest Risk value is returned
NEW QUESTION 34
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