There are actually three ways to implement an online ordering system in your restaurant. The first goes through thepoint of sale (POS) systemof your restaurant. A POS with added online ordering will take orders, route them to the kitchen, and alert reception staff when a customer or delivery person picks up the order. Look for an outlet that makes it easy to set up an order page through e-commerce integration such as Shopify.
The final option is to use a marketplace delivery UberEats app like. These applications are specifically created for the restaurant industry and can therefore be very intuitive to implement and use. However, beware of high fees and compatibility issues third-party apps may takebetween 10% and 30%of every sale they deliver.
evaluating consider these variables:
Cost: Third-party ordering apps and marketplace delivery apps on-demand food delivery app sometimes charge an annual subscription or take a percentage of each sale.
Visibility: Third-party apps may cost more, but they provide a way to reach customers who may not know your restaurant.
Ease of use: Make sure the platform you're using is intuitive for your staff and doesn't lead to back office congestion.
Customer retention : A marketplace app can give you visibility, but it has the downside of not giving you a lot of customer insights that can be used in marketing to increase loyalty.
Customer Experience: Is it easy for a customer to browse your menu, make a selection, request changes, and pay?
An online ordering system may seem like a big investment, but it's a system that will continue to generate revenue well beyond the pandemic. According to some estimates, restaurant delivery sales could increase by an annual average ofmore than 20%to reach $365 billion worldwide by 2030.
